Twitter follows Facebook for customer service

Twitter is a great customer service platform. Of late, Twitter has been improving its features to help brands reach out to customers and address their queries more quickly and privately.   We all know that Facebook launched the, ’Green Badge’ for customer service and put every brand in the race to answer customer’s queries more quickly in order to get the badge and be named as “The Most Responsive Brand”.   Following the bandwagon, Twitter has now introduced a similar feature but with a tinge....