ABOUT

With an expertise in Telecom, Hospitality, Healthcare, BFSI, Entertainment, Automobile, BPO, etc., Cerebrate Solutions has an edge over others based on a collective experience of over 40 years and is built on processes to deliver results.
 
Cerebrate Solutions comprises of a vast group of analysts, business developers, creative individuals, process engineers, PR analysts, MBAs & research analysts that work towards taking brands to the next level. The bottom-line is we understand the sentiments of our clients, and their clients. We don’t simply believe in sentiment analysis or acknowledgement of a complaint as we realize there is more to each conversation. WE LISTEN TO THAT.
 
At Cerebrate Solutions, we believe in listening to every conversation in detail to gain insights that help brands in making right and effective decisions, prevent crisis, and improve products/services that ultimately help brands in maintaining a favorable online presence, build better brand visibility and increase sales.
 
Equipped with the most updated tools on digital media, our analysts indulge in extensive online coverage, TAT based processes and qualitative inferences. We stress on meeting SLAs, customized responses, qualitative analysis and converting detractors into happy customers.

FOUNDER

Athikur Rehman Ansari

Athikur Rehman Ansari

An MBA with 14 years of work experience in customer service, and online reputation management. Successfully established a social media command center at Social Wavelength (Mirum India) with more than 30 people working on various brands. The business turned out to be a successful revenue stream for the company.

Post a successful 5 years stint; the entrepreneur bug bit him, after which he started up Cerebrate Solutions.

WHY US?

Our expertise

Our expertise

Customer satisfaction is the motto of every brand. Having irate customers rant on digital platforms is a nightmare for these brands. Getting insights out of these conversations is an expertise that we excel in. With a combined experience of 40+ years. Having catered to verticals like FMCG, Telecommunications, BFSI, we have a strong background and understanding of how the process for each vertical works. We have a 24*7*365 setup with experts going through every conversation. It’s not just about classifying a conversation but it’s about how the brand can improve their strategies using the inference provided by our experts. Being a process oriented team, we follow a TAT of 10 minutes to respond to a customer and these replies are not automated. Having worked with the best ORM/CRM tools, the output is never going to be an issue.