Cerebrate Solutions, a Mumbai based Online Reputation Management agency has bagged the mandate to manage the Online Reputation Management of Dream11. The account was won after a multi-agency pitch that lasted for close to 3 months. The agency will work with Dream11 in helping to resolve customer queries and concerns across digital platforms. Apart from this, the agency will also derive intelligence from the data pulled out of the ORM process.
“Bagging the ORM mandate of Dream11 is a big win for us. Being the front runners in Online Reputation Management and Social Listening, the whole team is kicked about working with Dream11. The overall brief from the brand was to ensure that customer’s get a quick resolution for which we suggested a 15 x 7 shift of our team” says Athikur Rehman Ansari, Founder, Cerebrate Solutions.
About Cerebrate Solutions
Cerebrate Solutions is an agency that functions 24 x 7 x 365 days. It specializes in Online Reputation Management, Digital Customer Experience, Crisis Management, Data Analysis, Social Listening, Online Chat Solutions.
Dream11 is India’s Biggest Sports Gaming platform with 5 crore+ users playing Fantasy Cricket, Football, Kabaddi and NBA. It is a Game of Skill that offers Indian sports fans a platform to showcase their sports knowledge. Fans can create their own team made up of real-life players from upcoming matches, score points based on their on-field performance and compete with other fans.