In the world of quick deliveries and instant payments, consumers are no longer used to waiting for anything. As per the PWC report, 60% of consumers say they'll drop a brand after just a few sub-par experiences. While chatbots have made inroads into the CRM process, leaving your customer interactions to just chatbot may not be ideal.
Cerebrate Solutions' dedicated team works 24x7, 365 days a year to add a human layer to your web chat and provide your customers with real-time result that match their query/concerns. With the ability to work on multiple web and mobile chat platforms including WhatsApp chats, we ensure your customers get what they expect and deserve.