Online Reputation Management Executive

About the Role

Responsibilities

• Monitor brand mentions across social media, review sites, forums, and search platforms
• Respond to customer reviews and online queries in a timely and professional manner
• Track sentiment trends and identify potential reputation risks
• Track sentiment trends and identify potential reputation risks
• Coordinate with internal teams to resolve customer concerns
• Escalate critical issues and manage online crisis situations
• Support strategy implementation to improve brand perception and ratings
• Stay updated on digital trends and platform guidelines

Requirements

• Bachelor’s degree in Marketing, Communications, Business, or related field
• Strong written and verbal communication skills
• Willingness to work in a 24×7 rotational shift environment, ensuring continuous monitoring and timely response to critical reputation matters.
• Ability to handle sensitive situations with professionalism and tact
• Familiarity with social media platforms, review sites, and monitoring tools
• Strong time management skills with the ability to multitask